Not only is St Michael’s Mount one of the most impressive attractions around, but it's also one of the most logistically challenging. As a tidal island, access to the Mount is either by an ancient, cobbled causeway, which only opens at low tide, or via boat.
One of the most important aspects of the build, as always, was to ensure that the customer journey was as clear as possible so that visitors were able to see how they would access the island on any given date. Creating the ticketing site meant utilising many different features of the DigiTickets Back Office, in order to achieve a smooth, clear, user experience. As part of this, we divided the categories into Public Admission and National Trust Admission, as well as creating multiple events for the Castle, Gardens, and Combination visitors. This gave the Team at St Michael’s Mount ultimate control over their capacity, allowing them to efficiently manage their tickets and see who was visiting at any given time.